kw701 : Cross platform tech support.

We kick off season 7 of the Knightwise.com podcast with an extra long episode of the Knightwise.com podcast. Since we are proud to announce we joined the ranks of the Podnutz podcast network and are now reaching out to many more podcast listeners across the world .. it was time for a treat. This week you get a slightly obese episode of the Knightwise.com podcast (Over 90 Minutes) as we showcase an episode of “Podnutz Daily” where Cody Cooper interviewed me about cross platform tech support. So perk up your ears and get ready for the next season of Knightwise.com.

Shownotes.

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What if we took Linux seriously ?

It had only been a couple of days since the release of the latest version of Ubuntu’s next incarnation 13.04 when I decided it would be time to give it a spin on my Lenovo Thinkpad. I had only purchased the little 11.6 inch I3 laptop a couple of days earlier ( A nice second hand machine if I may say so ) and was planning on using it for most of my day-to-day computing tasks. Having read up on all the ‘latest’ features to come to 13.04 I was looking forward to the next version of Nautilus and having a peek at the new “Friends” application that had come to replace Gwibber. But most of all I was looking forward to the speed increase in Unity.

Four hours later I woke from a daze of searching forums, entering command line strings, downloading packages, fixing dependencies and filing bugs to a system that was actually working. As it turned out the “bleeding edge” of Ubuntu Distro’s had been hemorrhaging into my work schedule where it had eaten up the precious time of “Getting things done” in favour of “Getting things to work”. The system was operational, but somehow I did not have the confidence in my installed machine that I normally have. Why ? Because I take my computers seriously. Computers are an integral part of my work routine and I actually rely on my Linux powered computers to get things done for work, but also for things like blogging, podcast producing and so forth. And I hold those Linux powered systems to high standards : They have be stable, reliable, consistent and most of all, help me to get things done. 

I flash back 7 or 8 years when I bought my first iBook (G4 powered Mac Laptop) and experienced the joy of having a computer that helped me be creative and get things done. This is raw contrast to the dodgy XP and Vista systems that seem to need constant cleaning, maintenance, repair and re installations. I had a computer that got the job done.. And I liked it.

 So having spent 4 hours on a “bleeding edge” Linux distribution to get it working just the way I wanted to had been a learning experience (as most Linux related things are) but not quite what I had in mind for the afternoon. With Blogposts unwritten, Podcasts unrecorded, work email .. unchecked it somehow reminded me of those dodgy XP machines we spent hours to fix.  I wiped the drive and re-installed trusty Ubuntu 12.04 (Long term support) exchanging bleeding edge features for slightly older and boring well supported stability. I did it because I needed to get OTHER stuff done.

 The question has been nagging in my mind ever since : What if we took Linux seriously. And by that I do not mean the “ham-shack amateur passion” in which we all run our own favorite super tweaked distribution. Not in the way we bicker and squabble over the best graphical user interface.. But ‘Serious’ in the way a company would use it.  Over the last couple of years I’ve seen the Linux scene expand in adoption and popularity. From the bearded geeks in their basements whose only source of light was a flickering command line prompt to a much larger host of geeks and even end users who have discovered the wondrous world of Tux. But the question remains if the Linux community with its resources of developers, bug fixers, advocates and users would be enough in a “real world environment”.

To illustrate my point let me pose you a question. What Linux distribution would you pick to install on 2600 workstations, spread over 4 countries. Its average user level “novice” its support and management servers centralized  With Microsoft’s “active directory” things like remote configurations, policies and software packaging are quite able to produce a somewhat uniform and centrally managed workstation landscape. What Linux system would you pick to replace it ? On the one hand stability and support is an issue, so the ‘bleeding edge’ of Debian Testing might not be something towards you would want to entrust your day-to-day business processes. On the other hand there is the issue of support where you need to make sure that your install base is not starved out of patches and support after 9 months. And lastly there is of course the need for a centralized system to make sure system configurations, policies and so forth can be managed from one location.

When I look around the Linux landscape today I see few distributions that are up to the corporate task of being the primary OS for a desktop workforce (I am not talking about servers) As colorful as distributions like Pear_OS or Hanna Montanna Linux might be, they do not have the resources to make in the corporate world. Other distributions like Suse or Redhat ( who have corporate backing ) lack any form of centralized management and configuration tools like Microsofts Active Directory. You might have a fair chance of rolling them out on the desktop, but only to a workforce that is able to install and repair their own workstations. And then there are those other distro’s who are looking for an unity between their different platforms. They are shunned for “selling out” to the idea of “free and open source” in favor of making a buck.

And so I ponder what would happen if some bloggers got what they asked for. “Windows will be dead in 2 years”. Then what ? What os is going to be on the workstation of your aunty Jeanne over at the DMV ?  Who is gonna support Uncle Joe as his Arch Linux workstation reports broken dependencies. What company will be the first to roll out “Hanna Montana Linux” as their strategic choice for the desktop.   We have been touting for years that “The Linux Desktop” is gonna make it to the mainstream, but I wonder what we do if we get there. Because then it will be in the hands of the “average” users. Students who need to get their papers done. Accountants who need to file tax returns, Tattoo artists who need to have a high res picture of that Hanna Montana clipart before they paint it on your shoulder. People who do not have the slightest notion what Linux is about and why it is so great. People unaware they can compile packages from source or tweak their system to a whole new level. People who associate penguins with David Attenborough instead of Richard Stallman. People who are not in the know. In other words : People who need to take this stuff seriously and use their computer not to “do things” but to get things done.

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kw403 : Storytime ‘It Archeology’

Time to gather up a cup of coffee or whatever warm substance you drink and snuggle up with a pillow for this weeks “Storytime” edition where we reminisce about times long gone and how to give old windows 98 machines, eternal life using tools like Clonezilla, Vmware converter and Virtualbox.

Shownotes.

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VideoBlog for May 21st 2012 : G4 iMac and Linux.

A behind the scenes look at Knightwise.com where we give you a little peek of whats cooking in the cue for the next KWTV and Knightwise.com podcast episodes. This week I show you my latest purchase/project : A G4 iMac and how I would like to run some form of linux on it. I tell you the exiting story where I almost bricked it and ask the community for help in tips and tricks on how to put this machine to good use.

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Dell Laptop Bombers no longer alone ?

Dell Laptop Bombers no longer alone ?

dellMeanwhile in the real world Dell owners walk around with their laptop-bags with beads of sweat on their forehead. Packed with a heavy load of a overstuffed bag on one shoulder and a fire extinguisher on the other, their own mortality is very apparent to them As they leave for bed the laptop is stored outside, on an inflatable mattress in the middle of the swimming pool, if only to comfort its endangered owner that no indoor fireworks will go off inside the house thanx to of the Nr 1 hardware supplier DELL.  It might sound funny, but just imagine having one of these baby’s in the house. Ok, on a statistical scale the rate of failure / explosion of a dell laptop battery is remote at best .. but still ! Would you sleep at night ?So yesterday when I read an article about Apple recalling 1.5 million (hello !) laptop batteries in the US, I was not really worried. Nothing to affect little old me here in downtown Belgium. Although I am an owner of one 12 inch Ibook (confiscated for personal use 6 months ago by my wife) I didn’t think much of it. But just to be on the safe side I surfed over to the Belgian Apple Site where indeed there was a link to the battery recall program. (you had to go under SUPPORT and hire a private detective to find the link, but none the less it was there). So i popped the battery from my wifes Ibook and law and behold the type number AND serial matched those of the ones that where franticly recalled to Silicon Valley. Imagine my surprise that 1.5 YEARS after selling me my Ibook, Apple suddenly comes to the conclusion that .. ‘oh yes .. there is a little issue of a Fire Hazard’ And if I would not have been an avid listener to Slashdot Review I would not have even found out about it.

 

ibook

 

FIRE in Babylon.

I mean : We are talking fire here people. We are talking Laptops that lie on the couch , are crammed in bags, lie in cars, or sleep UNDERNEATH my bed after a late night chat session. And the error here is not that the mouse cursor might go astray at any given time .. NO ! The flaming thing can BURN ! Its downright incredible that Apple only finds this out ONE POINT FIVE  years after purchase AND does not yell “BEWARE ! FIRE ! “ on its homepage instead of hiding the recall program in some dark corner of the white website.

Laptop self-combustion risk… Nice .. very Nice.

Sure enough I entered the serial and got a nice little email that I will receive a NEW battery in four to six weeks. I was advised to remove the battery from the Ibook and work on main power until the new bugger comes. WHAT ? NOW i need to work without the battery ? For the last year and I have I have been a “human-with-laptop-self-combustion-risk” and NOW you tell me ? Djeez ! Now I Know the thing got HOT ( I made my wife use it on this little table whenever she wanted to set it straight down on the couch) but in my minds eye I see all the nights where the Ibook slept so near to flammable goods that my fire insurance policy is now stored off site in an Iglo !So BAAAD Apple for finding this out SO late and notifying its customers in a rather poor way. I’ll keep you posted on the whole story .. If my macbook does not decide to cremate itself while on my lap.

If you want more information about the Ibook and Macbook Pro issue go HERE and HERE. 

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If you want my advice … why don't you take it ?

Helpdesk Saturday. Being in the IT field I get a lot of phone-calls. I must say, if I don’t “accidently” leave my cell phone at home from time to time .. Saturday afternoons, rainy days, and holidays would turn into some kind of private on line help-desk sessions. It used to be even worse, being awoken on a saturday morning with by a random native of my town who was standing outside my door , computer case in his arms, demanding I fix his computer by the end of the day, and stuff like that. But as I said … its not THAT bad anymore. Some of the people I know have actually evolved from : “Calling Knightwise whenever I fracked something up” to .. “ Calling Knightwise BEFORE I frack something up.” This results in the fact that I get some phone-calls and questions on “advice” rather then “ support “I don’t mind advice calls, sometimes even think they are rather charming. People standing in an IT store, disregarding EVERYTHING the sales person has just tried to sell them, picking up the cellphone and calling ME for objective and trusted advice.

 

What to buy. Same thing happened last saturday : A phone-call from a niece of mine, on the one big question : What MP3 player should I buy : A creative or an Ipod. Ah … She had come to the right place of course. My house is the virtual Dagobah of portable media device advice and “ The master am I in advice about what to buy ! ” ( or some Yoda-esque quote like that) So after explaining for 20 minutes straight that the Ipod is most surely the better buy.  ( I’m not pimping Apple here , I have just been so frustrated with Creative MP3 players that the last time I threw one away I surely must have launched it into orbit) My niece who is a very bright and chipper girl gave me some excellent questions and was well informed about the matter : What’s the best buy in storage-space for your money , What device has the best software, What device has the best hardware quality etc. Gingerly I answered all her questions and pointed out that the Ipod is the best buy. Creative has been struggling to make “ipod killer” after “ipod killer” but they just can”t do it. With software that is more instable then the Tjernobyl nuclear reactor, Devices that look like some five year old just had a run in with a blob of play doh and battery life that mounts up to the attention span of a ADD patient on red bull … its not something you want to by. So I say , scream, argue and imprint the line : Don’t buy a Creative : Buy an Ipod onto her synapses. Short from writing the message on the face of the moon .. I have used up all my recourses in trying to convince her. Satisfied with a job well done .. I hang up .. Flattered by the fact that people trust my advice and follow my directions before they plunge themselves into technological mayhem.

Erm .. I made a booboo. Or so I thought : Because yesterday evening .. I got a call .. From my niece. Prepping up to give her some Ipod pointers, software, websites and advice .. I was a little dumbstruck by her first line ..” Well erm .. I went out to buy an mp3 player .. And I bought a Creative”. My heart skipped a beat and for a little moment in linear time I thought that insanity must have claimed me. I seriously started doubting my communicational skills or the fact I have somehow contracted an alternate personality that had advised the purchase of such a devilish device. As she went on she explained (frustrated) that the Creative just didn”t work right. Importing movies onto it did not function properly and the software that came with it decided it would cease functioning after the first use : Result : The creative does not work. The words “ I TOLD YOU SO “ formed like a big sign in the back of my head. What part of the message : DO NOT BUY A CREATIVE had not been very clear. Did I have to implore reverse psychology ? Did I by some strange interstellar phenomenon appear to be an unreliable source of advice ? I do not know honestly. But I’m a nice guy , did NOT say I told you so , but was unable to offer  any advice accept for the fact ‘ Because its CRAP” as  to why the Creative MP3 player did not work. Sadly for my niece she has to dive into the manuals of the device and hope and pray it will preform correctly. Oh well.. at least i’m not like NICK BURNS !

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